Do you have any updates on the shipment of microbiological samples to Europe?
As of the now, due to Brexit, we are unable to ship Microbiological items out of the UK or German warehouse. Also, we have not been given an ETA for when the UK will gain the ability to ship microbiological items.
Where can I find all of the upcoming Scheduled Study dates?
I have a question about the collection or use of my personal data. What kind of data is collected and where can I find more information on your data privacy policies?
Such information on data privacy and other related personal data topics can be found in our Privacy Statement at https://www.sigmaaldrich.com/US/en/life-science/legal/privacy-statement.
Where can I find the Certificate of Analysis?
Where can I view the ISO certificates for this provider?
Our certificates can be found here under N.A. region and under the Laramie location: https://www.sigmaaldrich.com/US/en/life-science/quality-and-regulatory-management/iso-certificates
What PTs do you offer?
I have a question regarding a specific PT sample. Who do I contact?
You can email our PT Service team at firstname.lastname@example.org for general questions about reporting packets, reporting questions etc. as well as preparation instructions or specific sample technical questions.
Where can I find a list of available studies?
Study schedules are posted on the product page for each sample at www.sigmaaldrich.com/pt. Please note, product/study availability has changed.
What do the codes mean (e.g. WP22-2)?
How do I get a quote or place an order?
What is the difference between a scheduled study and a quick turn?
How does a quick turn work?
How do I enroll in a PT?
I don't have a lab code. What is this and how do I get one?
When will my quick-turn results be available?
Is there a training video for data entry?
Yes there is, you can watch it below:
I have the samples and have analyzed them, how do I report the results?
Log on to the PT Portal to enter your results. If you need some further guidance, please refer to the training video on the FAQs page.
My products have arrived and I didn't receive any prep instructions, where can I get these?
I have several analysts who want to enter data, can I do this?
I use LIMs to collate my lab results, can I use this to report data?
Yes, we also provide a template for download, entering results and then uploading back to the PT Portal. You can download the template on the data entry page on the portal.